Privacy Policy

Privacy Policy

Privacy Policy

PRIVACY POLICY

Date of enactment: August 13, 2025 / Last revised: June 15, 2026

Gravity Park Ibaraki Co., Ltd. (hereinafter referred to as "the Company") will handle the personal information of customers who use the official GRAVITATE OSAKA activity reservation site (hereinafter referred to as "this site") appropriately in compliance with the Act on the Protection of Personal Information and other relevant laws and regulations. This policy is intended to clearly explain to customers what kind of personal information the Company collects, why and how it is collected, used, managed and protected.

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Article 1 Types of personal information to be collected

We may request the following personal information from our customers.

①Name and phonetic spelling　— For activity reservations, on-site registration, and participant list management.
②Email Address　— For sending reservation confirmation, change, and cancellation notifications.
③Phone Number　— For emergency situations, same-day contact, cancellations due to bad weather, etc.
4Age, height, weight　— For the purpose of confirming participation requirements and ensuring safety.
⑤Information regarding your health status　— For determining whether participation is safe (optional; information obtained via the participation requirements confirmation form)
⑥Payment information　— For online booking and payment (credit card information is not stored on our servers; it is managed by a payment processing company)
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Article 2 Purpose of use of personal information

The personal information we collect will be used only for the following purposes. It will not be used for any other purpose.

Activity booking acceptance, confirmation, and management
On-site registration, safety checks, and participant management
Contact us to change or cancel your reservation.
Contact information in case of bad weather or emergency
Payment and refund processing
Responding to customer inquiries
Compliance with laws and regulations (records of accidents and injuries, etc.)
Statistical analysis for service improvement (in a format that does not identify individuals)
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Article 3 Provision to Third Parties

We will not provide, disclose, or sell your personal information to third parties except in the following cases.

When there is consent from the customer himself/herself
Disclosure required by law (e.g., police, courts)
In cases where it is urgently necessary to protect human life, body, or property.
Outsourcing to third-party service providers (payment processing, reservation systems, etc.) (with the signing of confidentiality agreements)
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Article 4 Use of Cookies

This website uses cookies to improve user experience and for access analysis.

Google analytics　: Analysis of website visit patterns (does not identify individuals)
booking　Session Cookie for temporarily storing input data
You can disable cookies in your browser settings, but some functions may not work correctly.
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Article 5 Safety Management Measures

To prevent the leakage, loss, or damage of personal information, our company has implemented the following security measures.

SSL/TLS encryption of communications
Restricting access permissions to personal information (for authorized personnel only)
Prompt deletion of unnecessary personal information
Implementation of personal information protection training for employees
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Article 6 Customer Rights

Customers have the following rights regarding their personal information held by our company:

Disclosure request　: The right to confirm the content of personal information held by the company.
Corrections and additions　: The right to request correction if there is an error
Suspension of use/deletion　: The right to request the cessation or deletion of use outside the scope of the intended purpose.

* Please contact the inquiry desk below for any requests. We may not be able to process requests for data that we are required to retain by law.

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Article 7 Retention period of personal information

Reservation Information

3

From the date the activity was conducted

Inquiry Record

2

From the date of completion of the action

Accident/Injury Records

In accordance with the law

From the date of occurrence

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Article 8 Contact point for inquiries regarding personal information

For questions, requests for disclosure, or complaints regarding the handling of personal information, please contact the following office.

Company Name

Gravity Park Ibaraki Co., Ltd.

Address

53-1 Seibo, Ibaraki City, Osaka Prefecture 568-0092

Reception hours: We will respond within 1-2 business days, excluding maintenance days.

Article 9 Revision of this Policy / We may revise this policy in accordance with changes in laws and regulations or changes in service content. Significant changes will be announced on this website. If you continue to use this website after the revision, you will be deemed to have agreed to the revised policy.

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